01270 358000info@elevatedlivinggroup.co.uk
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Elevated Living Group
Make a Referral
Commissioning Authorities

Make a Referral | Elevated Living Group

Refer a child to our Ofsted-registered specialist residential care. We support children aged 7-17 with EBD and learning disabilities - and we respond to every referral within 1 working day.

Call 01270 358000 Email Our Referrals Team
How It Works

Our Referral Process - Clear, Fast, and Child-Centred

We make the referral process as straightforward as possible. From your first call to a confirmed placement, our team guides you every step of the way.

1

Initial Contact

Call 01270 358000 to speak with our referrals coordinator, or email referrals@elevatedlivinggroup.co.uk. You can also use the enquiry form on our contact page.

We're available Monday to Friday, 9am-5pm. For urgent or emergency placements, our duty line is available outside of office hours - call 01270 358000 and follow the prompt.

2

Initial Consultation & Availability Check

Our referrals coordinator will speak with you about the child's needs, background, and current circumstances to assess whether we have a suitable placement and the right environment to meet their needs. This is a confidential, no-obligation conversation.

We will confirm availability and provide an initial indication of whether the placement is viable, usually within the same call or email exchange.

3

Information Sharing & Matching Assessment

If there is a potential match, we'll ask you to share the child's key documentation (see our information checklist below). Our Registered Manager and clinical lead will review the information and complete a placement matching assessment.

We aim to complete our matching assessment and provide a formal response within 1 working day of receiving complete referral information.

4

Placement Agreement & Transition Planning

If the placement proceeds, our commissioning team will agree terms with your authority's placements team and a contract will be put in place. We'll collaborate on a transition plan - which may include an introductory visit to the home, a phased move, or in urgent circumstances, an immediate admission.

On arrival, the child will be welcomed by their key worker and introduced to the home, their room, and the other young people at their own pace.

5

Ongoing Review & Communication

From day one, we maintain regular communication with your authority. You'll have direct access to the child's Registered Manager and keyworker. We participate in all statutory reviews, contribute to care plan updates, and provide prompt notification of any significant events.

Direct Contact

Speak to Our Referrals Team

You'll always reach a named person. We don't use call centres - when you call Elevated Living Group, you speak directly with our team.

R

Referrals & Commissioning

Referrals Coordinator

01270 358000 referrals@elevatedlivinggroup.co.uk

Mon-Fri 9am-5pm
Out-of-hours duty line available for urgent placements

M

Management & Commissioning Enquiries

Registered Manager

01270 358000 info@elevatedlivinggroup.co.uk

For commissioning authority meetings, framework discussions, and strategic partnerships

What We Need

Referral Information Checklist

To complete our matching assessment as quickly as possible, please have the following information ready. We can begin with a phone conversation and gather documents afterwards.

Essential Information

  • Child's date of birth and gender
  • Current local authority and social worker details
  • Primary care needs / presenting difficulties (EBD, learning disabilities, etc.)
  • Current placement (if any) and reason for move
  • Placement history overview
  • Urgency / proposed start date

Supporting Documents (where available)

  • Most recent care plan or pathway plan
  • Current risk assessment
  • Most recent LAC review minutes
  • EHCP (if applicable) or most recent school report
  • Any relevant clinical or psychological assessments
  • Any police or youth justice information

Don't Have Everything Ready?

Don't let incomplete information delay a referral. Call us on 01270 358000 and we can start the conversation with what you have. We understand that in urgent situations, documentation may follow. Our priority is always the child.

Why Commission With Us

Why Commissioning Authorities Trust Elevated Living Group

We understand the weight of responsibility that comes with placing a child. We take that responsibility seriously - every placement, every time.

Ofsted-Registered & Regulated

Our residential homes are fully Ofsted-registered under the Children's Homes (England) Regulations 2015. All placements comply with the Quality Standards, and our homes operate under the oversight of experienced Registered Managers and a Responsible Individual.

Transparent Communication

We believe in open, proactive communication with commissioning authorities. You'll have direct access to the Registered Manager, receive timely notifications of significant events, and be kept fully informed at every stage of the child's placement with us.

Evidence of Progress

We measure outcomes rigorously and can evidence the progress children make during their placement with us - across education, health, emotional wellbeing, and independent living skills. Our outcomes data is available to commissioning authorities on request. See our outcomes page.

Rapid Response

We respond to all referrals within 1 working day. Our streamlined process means you get a clear, honest answer quickly - allowing you to make placement decisions without unnecessary delay. For emergency placements, call us directly.

FAQ

Referral Frequently Asked Questions

We respond to all referrals within 1 working day of receiving the initial enquiry or documentation. For urgent or emergency placements, we will respond as soon as possible - usually within the same working day. Please call 01270 358000 directly for urgent referrals.

We accept referrals for children and young people aged 7-17. If you are uncertain whether a child falls within our remit, please call us - we are happy to discuss on a case-by-case basis.

Yes. We consider emergency and short-notice placements where a suitable space is available. Please call our duty line on 01270 358000 for urgent enquiries outside of normal hours. We will always try to help, and if we cannot accommodate an emergency placement, we will try to signpost you to alternative providers.

We work with local authorities throughout England. We welcome referrals from any local authority - please get in touch to discuss the child's needs. Please call to discuss.

We work with a range of commissioning frameworks and are registered with several local authority preferred provider lists. If you are unsure whether we are registered with your authority, please call us and we can advise. We are also able to work outside of framework agreements via spot purchase, subject to your authority's commissioning policy.

Yes - we actively encourage commissioning authority professionals to visit our residential homes before placing a child. Contact our referrals team to arrange a visit. Where timescales allow, we also try to arrange an introductory visit for the child and their social worker before the move.

We review every child's care plan regularly and communicate proactively with the placing authority about any significant changes in needs or presentation. If a child's needs evolve beyond what we can safely meet, we will discuss this openly and work collaboratively with the placing authority on next steps - always with the child's welfare at the centre.

Ready to Refer? Contact Us Now

Specialist EBD and learning disabilities residential care - we respond to every referral within 1 working day.

Call 01270 358000 referrals@elevatedlivinggroup.co.uk